Frequently Asked Questions:
How is the image put into the surface of the custom art medium?
We produce our photo tiles and prints using a scientific method called dye-sublimation printing. Sublimation printing is the process by which a solid ink changes to gas under extreme heat and pressure, then bonds to a chemically treated medium producing a brilliant and durable color. The embedded high-quality images look particularly stunning on marble, glass, and Chromaluxe metal plates.
Why do you have different stores on your website?
Stoneworks Imagery LLC prints our products using the sublimation process described above. For products like posters, canvas prints, and others, we use a third-party provider that is licensed to use our art.
What is the difference between a coaster and a tile?
The terms coaster and tile are used more or less interchangeably, depending on how you use the product. We consider any product with a cork backing to be a coaster, while marble or ceramic with no backing are called tiles. You can use a coaster as a coaster for a drink, as art displayed on a stand, or as artistic paperweights. Tile applications include photo mosaics, kitchen or bathroom backsplashes, jewelry boxes, and other artsy applications.
What materials do you use for coasters and tiles?
We offer marble, a sandstone composite, and ceramic for coasters and tiles. We discontinued using simulated tumbled porcelain because marble and sandstone composite are higher quality materials for artistic printing, and our customers like the results better.
Why do marble coasters cost more than sandstone composite and ceramic?
Marble coasters and tiles are unique and 'one-of-a-kind' because each piece is individually cut, causing some variation in color, texture, size, and thickness. You may find small fissures, chipped edges, and corners on some pieces that give it character and beauty. We select each marble coaster to best match it's grain, color, and features to the art or photograph being printed and this process creates stunning results. Marble presents art and images in a high quality, rich, '0ld-World' fashion. Click here to see a sample of a marble coaster.
How can I display my art coasters or metal or glass prints?
We offer rustic steel coaster stands, Steel wire stands for metal prints and glass, and self, standing beveled glass that has brass pins placed in the base. Metal prints include an accordion-type stand that you can use for hanging on the wall or as a self-standing piece. We also sell a coaster caddy that holds up to 4 stone coasters.
What images are best for the coasters and tiles?
We recommend using images that are a minimum of 300 dpi for best quality. Your image can be a jpeg, gif, tiff, pdf, and PSD. If you do not have your image in digital format, you can take it to many photo-copy locations, and they can scan it for you. We will accept originals, but we do NOT take responsibility for any damage or loss in transit to or from our facility. Call us for mailing instructions. As a rule of thumb, fine art digital images should be at least a megabyte in size or larger. The higher the file size of your image, the better the resolution. It is effortless for us to downsize an image, and doing so ensures a better quality photograph. Enlarging an image makes he image blurry.
Can I use photographs from a professional photographer for my custom art?
Professional photographs are copyrighted. You will need your photographer to consent in the form of a release letter, and then we will be able to use them for your art.
Will the coasters/tiles fade?
The marble coaster/tiles will fade if used outdoors. We suggest that the tiles be kept in a protected area, away from direct sunlight, and avoid using abrasive cleaners.
Do coasters absorb moisture?
No, we use real marble, ceramic, and composite sandstone for coasters, and these materials are not absorbent. Real sandstone does not produce quality color images and breaks too easily.
How do I clean my coasters/tiles?
Hand wash with mild dish soap and warm water. Just be careful not to soak the cork backing. Please do not use any abrasive cleaners or pads as this may scratch the image.
Will the coasters/tiles scratch my furniture?We sell our coasters with cork backing to protect your furniture, although scratching may occur if the edges of the stone rub against the surface of your table, counters, etc. Tiles have no backing and are usually glued or mortared onto a wall or back-splash or in framed art pieces.
Do you offer rush service on orders?Yes, we do.
For rush pricing and availability, please email or call us.
From where will my order ship?
Products that we print ship from Livonia, Michigan. Third-party products ship from various places in the United States.
How long will it take for my order to ship?
We ship standard products shown in our galleries within two days. Custom orders usually ship within 3 to 5 business days. We will email you a tracking number once your order is shipped. Contact us for large orders over 100 pieces for an estimated shipping date. If you have a large order or special requests for rushed shipping, please call us or contact us using email.
Will you ship the coasters/tiles directly to another address?
Yes, we ship using priority mail anywhere in the United States. For shipping to other locations, please contact us for details.
What is your return or exchange policy?
We begin production on your order once the order is received. Since all orders are custom, we are unable to accept any returns. If there is a problem with your order, please contact us within ten days for a replacement or credit. We will gladly replace any broken items.
Do you offer gift certificates?
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